What is Remote Support?
PC HAPPY has been offering remote support to our clients all over the world since 2004. This service is a valuable service to our clients and perfect for resolving many issues such virus and spyware issues, slow computers, email issues, Windows problems and training on applications such as Microsoft Word, Excel and Outlook. A qualified technician will connect to your computer through our secure software over the Internet. You can watch on your own screen as we take control of your computer and solve your issue.
Why Remote Support?
At some point, calling your ‘tech-savvy’ friends or relatives gets old. Or rather, they stop answering the phone, and you're left on your own to figure out why the computer does not work.
services can troubleshoot your PC quicker than waiting for a technician to attend onsite all while you kick back and finish your coffee; provided your Internet connection is not the problem. The best part is that you no longer have to cart your computer into a shop or even walk through a fix on the phone.
How it Works?
Call us on one of our local National Numbers
Provide your customer & payment details.
A Technician will advise you how to obtain our software
Advise us of the once off password to access your computer
A Tax Invoice will be emailed to you
Why PC HAPPY for remote support?
- Australian Based
- Talk to a real person
- No Solution No Fee
- Charged in 15 Minute Increments
- Safe & Secure
- >25 years’ experience
Common Remote Services Performed
- Annual Spring Cleanup
- Virus, Spyware and Trojan Removal
- Computer Clean up
- Windows Errors and Troubleshooting
- Setup and Configure Emails
- Maintenance and Updates
- New Software Install and Setup
Frequently Asked Questions
Is Remote Support Safe and Secure
Your privacy and security is of the utmost importance to us and we utilise a 256 bit encryption the same as many financial institutions as well as a specific ID related to your computer and a session password that changes. everytime the software is started that provides an additional layer of security. You are also able to end the connection at any time yourself.
What is required for you to connect?
- Windows PC.
- Mac PC
- Linux PC
Remote Support is based on having a stable internet connection and the computer being able to connect to the internet. In some cases viruses and spyware may block your connection and therefore we are unable to perform remote support. This is where you will be able to utilise our onsite service in your home or workplace.